We will provide comments on how you can support thefingerprint during projects.

 

What are your client responsibilities during the design process?

You have nurtured a winning idea from the initial brainstorming phase through to forming a promising new business. But you realise that your expertise in exceeding customer or client expectations far outweighs your web design skills. Yes, websites still matter despite social media’s reach.

You know that a professional agency can help you launch (or relaunch) with a sleek WordPress website. But you may worry what your client responsibilities will involve. Therefore, we wanted to go behind the scenes and preview what it’s like to collaborate with thefingerprint.

Achieving your professional website relies on several factors. So, what client responsibilities do you need to follow to help us deliver pixel-perfect websites?

Here’s our lowdown of the essentials.

Honest Communication is key

Know and tell us your expectations

When creating a website, the main thing we need is honest communication from our web design clients. Not only will this build rapport, but it can also avoid misunderstandings further down the line. Being transparent includes briefing thefingerprint with your expectations, aspirations and preferences in terms of design, images and wording. Now is the time to share your logo, brand colours and style guidelines if you have them.

Don’t have a company logo or branding guidelines yet? Consider adding complementary Graphic Design Services or Branding Services from thefingerprint. Pairing multiple orders from the same web design agency ensures everything coordinates, responds and is aligned design-wise. Our wide-ranging Portfolio, which includes website design and development projects for Mercedes Benz Alltruck and DataYogi, shows examples of this.

Define each others’ roles

Whilst eager to showcase your brand in the virtual world, both sides first need to be 100% certain of what they will do and when. Already have compelling copy (the wording for your website) or photography? Let us know at the start of our discussions. A conversation here avoids duplicating work and misunderstandings over timings, costs or individual task responsibilities.

Our network of professionals can craft stunning photography and videography, as well as on-brand copywriting, to ensure your business visuals and messaging complete your website in style. These vital marketing ingredients can also enhance any reports or printed materials you want us to design.

Provide honest feedback

Another of our clients’ responsibilities is to be forthcoming with their feedback as web design can be subjective. As when communicating your initial thoughts, it’s always best to suggest any tweaks you would like us to make as the project moves forward. Realising your website vision, we will respond to your feedback wherever possible.

What we need before starting

Gathering everything before we begin ensures optimal results as everyone stays on the same page. It also helps the website design process, such as meeting scheduled milestones and staying on track.

We will need several things to start working on your website, including:

• A clear scope of work
• A paid deposit
• Access to details and files.

Having a mutual understanding of what tasks will be completed by specific dates protects both parties. You can also look forward to the project progressing without reservation.

Similarly, agreeing on and paying a deposit ensures that we can book in your website development and design. We need to receive relevant company literature, design, and information files ahead of time too. Doing this means we will have everything ready and understand your business better during the technical and creative stages.

Any outsourced or internally produced copy, images and videos must be included at the start unless we have agreed otherwise. Getting to work on time helps you showcase your website, including any products and services, without interruption.

Respond punctually to feedback

We love supporting the dreams and goals of our new and existing clients. Working hard to build a website you are proud to direct people to (via your business card or social media management), we appreciate you will be involved in various projects. Those plates won’t spin themselves after all!

Simultaneous projects co-exist more smoothly when deadlines are met. So, we ask that all of our clients give feedback on web designs in a timely manner. The best feedback we receive has clear points or statements. Providing detailed instructions for the changes you are requesting also helps your website design take shape quickly.

Too many cooks spoil the broth

It’s great when a team wants to contribute towards developing their employer’s responsive website. However, leaving the feedback to the agreed stakeholders is always best so the project does not lose focus. Design by committee can delay and compromise your deadline, causing frustration.

Yet you can avoid stagnancy by not including too many people in the review and feedback of our web design. This number varies according to an organisation’s structure, but limiting discussions to a few top-level professionals and founders/owners helps.

More feedback and revision notes

Feedback on web design should be open and constructive. At thefingerprint, we encourage clear and direct client feedback during calls so that both client and designer agree on the outcomes.

Not sure how to brief a designer?

We strive to create a website you will love now and for years to come. A passion that AI website builders lack. Written notes and checklists are a great way to ensure you don’t forget to mention the core revisions you’d like to see. Visual feedback during video calls is helpful to highlight which design details should be altered. This approach helps both sides see what needs doing.

There may be a limit to the number of amendments we can provide depending on the project’s initial scope. However, we will always aim to complete these revisions within the agreed budget unless the scope of work completely changes.

Are you ready to work with thefingerprint?

Understanding what to expect when working with a web designer makes for a successful partnership. From giving feedback on website designs to carrying out client responsibilities, our web design customers can look forward to stunning results.

Contact us or call 07740 348 521 to learn more on how we can support your design ambitions.

 

If you are enjoying this article please read our blogs Should You Design Your Website with AI or an Agency?, How to optimise images for your website or How to optimise your website for local search in 2025.